FAQ - Waikiki Resort Hotel

General Information

Waikiki Resort Hotel has a mandatory daily amenity charge of $42 + tax USD per room which will be collected at the hotel at check-out. The amenity charge entitles each guest to the following benefits (subject to change):

Mandatory daily amenity charge will increase to $45 + tax USD per room after December 31st, 2024.

Daily continental breakfast
Pool deck on the 2nd floor, open from 7 am to 9 pm daily (subject to weather)
In-room and hotel lobby Wi-Fi internet access
In-room DVD player to play unlimited DVD movies from DVDNow kiosk located in the lobby
Daily in-room coffee and tea
Complimentary use of beach towels
Complimentary cultural & wellness activities
Water station in the lobby and 2nd floor
Access to Wellness & Cultural Activities

Should you have any questions about our amenity charge, please contact us at hotel@waikikiresort.com

Email us

Yes, you can request an early check-in or late check-out, subject to availability. Luggage storage is also available.

Included in our Amenity Charge, Wi-Fi access is available throughout the hotel, including in guest rooms and public areas. Whether you need to catch up on work emails or share your vacation photos with friends and family, you can stay connected during your stay with us.

Overnight self-parking in our outdoor parking lot is available for registered hotel guests at $40 per day plus tax (subject to change without notice). Self-parking is based on availability. Both parking lots are off of Koa Avenue, one outdoor lot and one basement lot.

Accommodations

Wi-Fi access is complimentary in the hotel’s lobby. In-room Wi-Fi access is included in the hotel's Amenity Charge.

Some of our rooms can accommodate wheelchair access and maneuverability and have grab bars in the tub or shower. ADA rooms are limited, so please contact us to let us know if you will need an ADA room.

Yes, we offer connecting rooms based on availability. Please let us know if you would like to request connecting rooms.

We are a completely non-smoking hotel. Smoking is not allowed anywhere inside our hotel, including guest rooms and balconies. There is a designated smoking area located outdoors, adjacent to the side entrance of our hotel. The Waikiki Resort Hotel proudly follows the "Hawaii's Smoke-Free Workplace and Public Places Law" which prohibits smoking in all enclosed or partially enclosed open to the public.

Four people (adults and children). For room details, please visit our Accommodations page.

View our rooms

Most of our guest rooms come with either 1 king-size bed or 2 double beds. For room details, please visit our Accommodations page.

Reservations & Policies

Reservations can be made via our website at www.waikikiresort.com. By telephone, you may call us at 808-922-4911, and select option #1. If you live in the U.S. or in Canada, you can also call our toll-free number at 800-367-5116.

For each room, the first night’s room charge plus tax will be charged to your credit card at the time of booking. This deposit is refundable if you cancel your reservation before the cancellation deadline:

If your stay falls between January 5 and December 23, your cancellation deadline is 3 days before your arrival date. If any night during your stay falls between December 24 through January 4, your cancellation deadline is 30 days before your arrival date.

If you are booked on a non-refundable rate plan, such as “Pay Now & Save”, your reservation is not cancellable. Deposit and cancellation policies may be subject to change without prior notice.

Yes, you can book up to 4 rooms at a time. For group bookings (more than 5 rooms), send us a request for proposal for our best available group pricing.

Request for Proposal

We will not be able to guarantee the bed type (1 king bed or 2 double beds) or the specific location that you request, however, we will do our best to accommodate your requests based on availability.

21 years old is the minimum age to check in to the hotel along with a valid Credit Card under the same name as the reservation holder. Guests under the age of 20 and under may be accompanied by someone who is over the age of 21 and stay with us.

You must have your current passport or a valid driver’s license with photo. In addition, you will be asked to present a valid credit card.

Transportation

A taxi from the airport may cost between US$50 - US$60 one way per taxi, and take about 25-35 minutes, depending on traffic. An airport shuttle bus will cost approximately US$18 - US$25 per person, and it may take about 45 minutes to reach the hotel, due to frequent stops at other hotels. Taxis and shuttle buses to Waikiki are both available at the airport. Click here for more transportation information.

We do not offer transportation to and from the Honolulu International Airport. However, our bellmen can assist you with a shuttle bus or taxi reservations from our hotel to the airport.

Click here for driving directions from the Honolulu International Airport to our hotel. Safe driving!

Contact & Location

Frequently Asked Questions

General Information

Is there an amenity charge?

What are the check-in and check-out times at your hotel?

Can I request an early check-in or late check-out?

What are your Front Desk hours?

Do you offer complimentary Wi-Fi?

Is parking available and how much do you charge for parking?

Accommodations

Do the rooms and property include Wi-Fi access?

Do you offer ADA rooms? ​

Do you offer connecting rooms?

Do you have smoking rooms?

What is the maximum occupancy per room?

Are safes available in your guest rooms?

What type of bedding is offered in your rooms?

Reservations & Policies

How do I reserve a room at your hotel?

What are your Deposit & Cancellation Policies?

Can I book more than one room at a time?

Will I be guaranteed that my room will have the bed type or specific location requested?

What is the minimum age to stay at your hotel?

What must I present when I check-in?

Transportation

How do I get from the airport to your hotel?

Do you offer airport transportation?

What are the driving directions from Honolulu International Airport to your hotel?